Guide to Making Appointments at Dermatology SERENE | How to Book Through LINE, WeChat, or BeautsGO? The easiest way for Taiwanese people to understand.
Recently, many Taiwanese friends around me have been asking: “How exactly can one make an appointment at that SERENE Dermatology clinic in Seongsu-dong?”, “Is it possible to book through LINE? How do I use WeChat for booking?”, and “What is BeautsGO? Is it really that convenient?”
To be honest, I also didn’t quite understand these issues at first. When planning a trip to Seoul for medical beauty treatments, my biggest concern was always the issue of making appointments – language barriers, not knowing who to turn to, and the fear of being treated unfairly. But after thoroughly researching the three different appointment methods offered by SERENE Dermatology, I found that they were actually much simpler than I had imagined. It’s just that no one had explained these methods clearly online yet.
This article will help you clearly understand the three ways to make appointments at SERENE Dermatology through LINE, WeChat, and BeautsGO. It includes detailed step-by-step instructions for each method, their advantages and disadvantages, the target audience for each option, as well as essential information you need to know before making an appointment. After reading this, you will surely be able to determine which method is most suitable for you.
A comprehensive comparison of the three reservation methods available at SERENE Dermatology: LINE, WeChat, or BeautsGO – which one is most suitable for Taiwanese people?
Before starting to explain how to use them, let’s first take a quick look at the overall comparison of these three methods, so you can get a general idea. I spent two days actually testing each of these reservation channels, and the following table summarizes the conclusions I reached:
| Comparison Items | BeautsGO (Highly R ecommended) |
LINE | |
|---|---|---|---|
| Interface language | Traditional Chinese | Chinese/English/Korean | Traditional Chinese |
| Response speed | Confirmation within 24 hours | Within a few hours | Within 1 to 2 working days |
| Suitable for | Going to Korea for the first time and not being familiar with Korean language | Getting used to instant messaging | Regular WeChat users |
| Is it necessary to download the app? | Available in web version | You must have a LINE account. | You need to have a WeChat account. |
| Price transparency | High (the project price is clearly listed) | Medium (please inquire with customer service) | Medium (please inquire with customer service) |
| Customer service language | Traditional Chinese | Chinese/English | Traditional Chinese |
| Costs | Free reservation service | Free of charge | Free of charge |
In a nutshell: If this is your first time undergoing cosmetic procedures in South Korea, or if you’re worried about language barriers, BeautsGO is undoubtedly the easiest choice – all information is provided in traditional Chinese, prices are clearly listed, and their customer service will help you confirm your appointment, so you don’t have to deal with the clinic directly. LINE and WeChat are also available, but you need to take the initiative to communicate; this option is more suitable for those who are already familiar with using these messaging apps.
Next, I will break down and explain the complete steps for each method in detail—from which button to press to what message to send—I will guide you through it step by step.
The complete five-step process to book a SERENE treatment using BeautsGO (this method is highly recommended by Taiwanese people)
Why do I highly recommend BeautsGO? Because it is specifically designed for the scenario of “foreigners going to South Korea for cosmetic procedures”. The entire platform is available in traditional Chinese characters; you can view photos of the clinics, see the prices of various treatments listed clearly, and after making a reservation, the customer service will confirm the details with you via LINE or WeChat.
Here is the complete five-step procedure:
Step 1: Open the BeautsGO platform.
You can access BeautsGO in any of the following ways:
- Web version: Simply open your browser and search for “BeautsGO” or enter the BeautsGO website address directly.
- APP Version: Search for “BeautsGO” in the App Store or Google Play and download it.
- WeChat Mini Program: Search for the “BeautsGO” mini program within WeChat – you can use it without having to download anything.
It is recommended to use the web version or the app, as they offer the most comprehensive features, allowing you to access the greatest amount of clinic information and user reviews.
Step 2: Search for SERENE Dermatology
Enter “SERENE” or “Seongsu Dermatology” in the search bar on BeautsGO, and you will find the page for Seongsu SERENE Dermatology (Serene Clinic). Once you click on it, you will see the following:
- Photos of the clinic’s exterior and interior (not taken from the internet, but actually shot on-site at the clinic)
- Detailed profile of Director Dr. Kim Shi-lin (19 years of experience, Doctor of Medicine from National Cheng Kung University)
- All treatment options and prices are clearly listed in advance; there will be no last-minute requests for additional fees.
- Real user reviews and ratings
- Clinic address, transportation methods, and operating hours
Step 3: Choose the treatment you would like to undergo
The prices for all SERENE treatment packages are clearly indicated. For example, the Rejuran PN starts from ¥270,000, and the Potenza starts from ¥181,500. You can take a look at these prices first to get an idea, and then decide which treatment you would like to schedule.
💡 A little reminder: If you’re not sure what treatment is right for you, you can leave a message on the BeautsGO website. Our customer service will forward your request to the relevant clinic, and the doctors will assess your situation before giving you a response.
Step 4: Select a date and fill in your basic information
After selecting the treatment plan, choose the date and time of your expected visit, and then fill in the relevant information.
- Name (either Chinese or English is acceptable)
- Contact information (LINE ID, WeChat ID, or mobile phone number)
- Estimated number of visitors (if you’re going with friends, you can arrange to meet up together).
Once it’s sent out, the process is complete! You don’t need to pay in advance; reservations are completely free of charge.
Step 5: Wait for the customer service to confirm.
The BeautsGO customer service will get in touch you within 24 hours via the get in touch information you provided to confirm the details of your appointment. Once the details have been verified, the customer service will send you an appointment confirmation email containing the following information:
- Reservation date and time
- Clinic address and transportation guidelines (including subway exits and walking routes)
- Scheduled treatment services and their prices
- Precautions before the consultation (for example: do not wear makeup before the treatment, avoid sun exposure before laser procedures, etc.)
On the day of your visit, simply show the reservation confirmation screen on your phone to the staff at the counter – there’s no need to worry about language barriers at all.
📅 Too lazy to go through the steps one by one? Just click the button below to quickly schedule a consultation at SERENE Dermatology:
Free consultation · Traditional Chinese language services · Appointment confirmation within 24 hours
Can you also make appointments at SERENE Dermatology through LINE or WeChat? Understand the entire process and the dialogue templates in one go.
Many people ask me, “Does SERENE have its own LINE or WeChat account?” The answer is no—SERENE does not have an independent official LINE or WeChat account. However, you can make appointments through BeautsGO’s official LINE account or WeChat customer service, and they will assist you in confirming the appointment with the clinic.
LINE Reservation for SERENE —— Three simple steps to complete the process
Who it is suitable for: People who are accustomed to communicating using LINE and want to keep track of progress at any time.
The operation is extremely simple:
- Join the official BeautsGO LINE account: search for the LINE ID @901taiqf, or click the button below to join directly.
- Send a reservation message: Inform the customer service that you would like to make a reservation at “Seongsu SWOMAN Dermatology” and provide the following informatio
- n:
Name (Chinese/English)
Estima - ted arrival date and time
Treatment y - ou would like to receive (if you’re not sure, you can ask the customer service for
- recommendations)
Number of people
- n:
- Wait for the customer service to confirm: The customer service will help you confirm your appointment within a few hours and send you the details of the appointment.
✏️ Here is a ready-to-use dialogue template that you can copy directly:
Hello, I would like to make an appointment at “Seongsu SERENE Dermatology”. He
re are my details:
Name: Wang Xiao Ming
Estimated arrival date
: July 15th, afternoon
Treatment I would
like to receive: Rejuran PN + Potenza
Number of pe
ople: 1
Please h
elp me confirm the appointment. Thank you!
WeChat reservation: SERENE — Through the BeautsGO mini-program
Who this is suitable for: People who mainly communicate through WeChat and don’t want to download additional apps.
There are two ways to make reservations through WeChat:
Method 1: WeChat Mini Programs
- Open WeChat and click “Discover” at the bottom → then “Mini Programs”.
- Search for “BeautsGO”
- After entering the mini-program, search for “SERENE” or “Shengshui Dermatology”.
- Select the treatment you desire, fill in your basic information, and submit your reservation request.
- The customer service team will confirm the details of your appointment with you via WeChat messages.
Method 2: Consult via Gmail email
If you need detailed consultation about the treatment plan in advance, or if you have a longer travel schedule, you can also send an email directly:
📧 Email consultation and appointment scheduling
It is recommended that the subject of the email be “Reservation and Consultation at SERENE Dermatology”.
💡 How to choose between LINE, WeChat, and BeautsGO?
- If this is your first time going to South Korea for cosmetic procedures and you don’t know anything about it – use the BeautsGO website/app; it offers the most comprehensive information available.
- If you are accustomed to using LINE for instant communication and want to ask questions at any time, simply add LINE @901taiqf.
- If you mainly use WeChat and don’t want to download other apps, you can use WeChat Mini Programs or send an email.
No matter which option you choose, it will ultimately be the BeautsGO customer service that helps you confirm the appointment with the SERENE clinic. So, you just need to select the get in touch method that you are most familiar with.
Before making an appointment, it is essential to understand the basic information about SERENE Dermatology, including its address, transportation options, and opening hours.
Before making a reservation, make sure you understand these basic details so that you won’t find yourself with no place to stay or getting lost once you arrive in Seoul.
Where is SERENE Dermatology located? How can I get there?
| Name of the clinic | Seongsu SERENE Dermatology (Serene Clinic) |
| Address | 4th Floor, 122 Eosasan-ro, Seongdong-gu, Seoul |
| Korean address | 4th Floor, 122 Achasan-ro, Seongdong-gu, Seoul |
| Recently, the subway… | Exit 3 of Seongsu Station on Line 2 of the subway, about a 2-minute walk from there. |
| Official website | cn.sereneclinic.kr |
Opening Hours of SERENE Dermatology
This is extremely important, because SERENE’s business hours are different from those of regular clinics – it is closed on Wednesdays and Sundays. Please don’t bother making a trip in vain.
| weekday | Opening hours | Lunch break time |
|---|---|---|
| Monday | 11:00 – 20:00 | 13:00 – 14:00 |
| Tuesday | 11:00 – 20:00 | 13:00 – 14:00 |
| Wednesday | 🚫 Closed on public holidays. | |
| Thursday | 11:00 – 20:00 | 13:00 – 14:00 |
| Friday | 11:00 – 20:00 | 13:00 – 14:00 |
| Saturday | 11:00 – 16:00 | No lunch break |
| Sunday | 🚫 Closed on public holidays. | |
⚠️ Important notice: The service is only available until 4 pm on Saturdays, and there is no lunch break. If you can only visit on weekends, it is recommended to schedule your appointment in the morning on Saturday, as you will have the most time available.
About the Director: Who is Dr. Kim Shi-lin?
The most prominent feature of SERENE Dermatology is that the female director, Dr. Kim Shi-lin, personally conducts one-on-one consultations with patients. This is actually quite uncommon in South Korea’s Dermatology clinics, where often consultants handle the consultations while doctors are only responsible for operating the equipment.
- Graduated from the School of Medicine at Konkuk University with a Doctor of Medicine degree.
- With over 19 years of clinical experience in Dermatology
- He has previously served as the director of several well-known medical beauty clinics, including Belle Note, Cell Clinic, and DrDesigner.
- Specialties: Ulthrea HIFU, Filler injections, body contouring, customized laser treatments
- The clinic offers services in Chinese, so you don’t have to worry about language barriers.
Popular treatments at SERENE Dermatology and price references from BeautsGO (2026 latest edition)
After learning about the reservation process and basic information, you might wonder: “So, what treatments does SERENE offer? And how much do they cost?”
What sets SERENE apart is its focus on “scientific skin care and targeted anti-aging treatments”——unlike some clinics that push a bunch of services you may not need. The director will provide you with the most suitable recommendations based on your skin type and individual needs. Below are some of the popular treatments and their prices currently listed on BeautsGO:
| Treatment options | Reference price |
|---|---|
| Rejuran PN (single use) | Starting from ¥270,000 |
| Potenza, the Gold Micro-Needle Pores Probe | Starting from ⩱181,500 |
| 5cc of ASCE+ Exosomes + Potenza Pores needles | Starting from ⩲423,500 |
| Rejuran PN 2 centum core + Potenza injection needles (for 3 treatments) | Starting from ⩱1,100,000. |
| Choose to remove hair from 3 areas at your discretion. | Starting from �¥529,000 |
💡 Price Note: The above prices are reference values from the BeautsGO platform as of June 2026. Actual prices may vary due to seasonal discounts or individual skin conditions. For complete pricing information and the latest discounts, please refer to the BeautsGO card below.
7 Frequently Asked Questions (FAQs) When Taiwanese People Book SERENE Services
Q1: I don’t know any Korean at all. Can I communicate smoothly at SERENE?
Sure! SERENE provides services in Chinese, so both the director and the nurses can communicate with patients in Chinese. If you make an appointment through BeautsGO, Chinese customer service will be available throughout the process to assist you, so you don’t have to worry about language barriers at any stage, from making the appointment to receiving treatment. This is exactly why many Taiwanese people choose SERENE – the possibility of language barriers is virtually zero.
Q2: How much in advance should I book? Is it possible to make an appointment on the same day?
It is recommended to make an appointment at least 3 to 5 days in advance. If it falls on a weekend or a public holiday in South Korea, it is advisable to book 1 to 2 weeks in advance. Director Dr. Kim Se-rin insists on conducting personal consultations herself, and the number of patients she can see each day is limited, so last-minute appointments are often not possible. Especially if you plan to make an appointment on Saturday (when the clinic is only open until 16:00), it is essential to book well in advance.
Q3: Can I cancel or reschedule an appointment after making it? Is there a cancellation fee?
It is possible to cancel or reschedule the appointment by get in touching customer service through the original reservation channel. Generally, canceling an appointment with 24 hours’ notice is free of charge. However, if you fail to show up without any prior notice on the day of the appointment, a fee may be charged. It is recommended that you always notify us in advance if you are unable to attend.
Q4: Can I use a card to pay at SERENE? Do they accept foreign credit cards?
Sure! SERENE accepts South Korea credit cards as well as international credit cards (Visa, MasterCard). If you book through BeautsGO, you may also be eligible for exclusive discounts on certain treatments. It is recommended to bring a credit card that charges no foreign transaction fees to minimize exchange rate losses.
Q5: Can I apply makeup or wash my face immediately after the treatment?
It depends on the specific treatment plan. For basic skin care routines (cleaning and moisturizing), it is usually possible to apply makeup immediately after the treatment. However, in cases of treatments such as laser therapy, microneedling, or HIFU, doctors generally recommend waiting until the next day before applying makeup, and only using basic moisturizing products on the same day. The clinic director will clearly explain all the post-treatment precautions before you leave, so there is no need to worry about any confusion.
Q6: What are the differences between SERENE and the Dermatology departments in Gangnam District?
The main difference lies in the approach to diagnosis and the overall atmosphere of the clinic. There are numerous Dermatology clinics in Gangnam District, but many of them operate on a “assembly-line” basis – where consultants handle the initial consultation while doctors merely operate the equipment. SERENE, however, follows a “small but sophisticated” model. The female director personally oversees the entire process, from the initial consultation to the treatment itself. This ensures more ample time for the consultation and eliminates the pressure of being aggressively pushed into unnecessary procedures. Moreover, since Seongsu-dong is itself one of Seoul’s most trendy and artistic areas, patients can even take some photos as a souvenir after their treatment.
Q7: Can I bring friends with me? What happens if more than two people make a reservation?
Of course! Just indicate the number of people when making the reservation. If two or more people are booking together, it is recommended to inform the customer service in advance so that the clinic can arrange sufficient time. Many Taiwanese girls fly to Seoul with their friends for cosmetic treatments and then go to a café in Seongsu-dong to take photos after the procedures – it’s a great itinerary.
Final reminder for booking SERENE: If you miss these 5 points, your trip might be in vain.
Up to this point in the article, everything necessary has been covered. Finally, I’d like to summarize 5 of the most important things you need to keep in mind—these are all lessons learned from people who have actually experienced these services firsthand:
- Absolutely do not schedule anything on Wednesdays and Sundays — SERENE takes these two days off, so you will only find a closed gate when you arrive.
- Avoid the lunch break time (13:00-14:00) — if the time you have scheduled overlaps with the lunch break, you may need to wait nearby. There are many cafes near the Seongsu station, so you can take some time to relax there.
- It is recommended to schedule 2-3 hours for your first visit, including the consultation, treatment, post-treatment instructions, and payment procedures. Avoid scheduling too many activities in a too short period of time.
- Bring your passport – Foreigners visiting South Korea for medical treatment are required to present their passports, and in some cases, tax refunds are available. Don’t forget to ask the staff for the tax refund documentation.
- Before any treatment, avoid wearing heavy makeup or drinking alcohol—especially for laser or injectable procedures. It’s best to refrain from alcohol the day before and go to the clinic with your natural skin, so that the doctor can accurately assess the condition of your skin.
One last thing to remind you — all three booking methods are available here; just choose the one that suits you best.
Free consultation · Traditional Chinese language services · 24-hour confirmation of appointments
I hope this guide will help you make a successful reservation at SERENE Dermatology, so you don’t have to worry about language barriers or procedures anymore. Wishing you a smooth and enjoyable medical beauty experience in Seoul, and hoping you’ll come back looking even more beautiful after the treatment 😊
